The following fields appear on the Create New Location, Location Detail, and Location Update pages.
The name of the group. This is a required field.
Indicates whether the group is Active or Inactive.
A unique identifier for the group.
Defaults to Group and cannot be changed.
The level of support received by the group. For example, some users may have contracted for 24-hour support, and others might receive on-site training.
Enter the service type directly into the field, or click the search icon to search for the service type.
The time zone where the group is located.
Note: Regardless of the time zone specified for a user, time stamps on records are based on the time zone where the server is located.
The job title of the group contact within the organization.
Select the data partition for this group from the drop down list. This determines the records this group can access. Data partitions are subsets of the database with restricted access to data records, based on their content. You restrict that access by defining a set of constraints for each data partition.
Choose the access type from the drop down list. The access type determines the system functions the group can access.
Select the normal work schedule for the contacts in this group (24 hours, Non-Business Hours, or Regular).
Your administrator may assign a global queue name to a group. When a group is assigned to a global queue name, all tickets assigned to that group qualify for replication. Contact your administrator for more information.
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