Change Orders › Change Management › Conflict Analysis and Collision Detection › How to Resolve Scheduling Collisions

How to Resolve Scheduling Collisions

Conflict analysis detects and shows collisions that occur when two or more changes to the same configuration item are scheduled for implementation at the same time. You handle scheduling collisions as follows:

1. Navigate to the Change Order Detail page, and click the Conflicts tab.

   The Conflict List page appears.

2. Click Conflict Analysis.

   CA SDM detects scheduling collisions and the Conflict List page lists Schedule Collisions.

   Note: The Conflict List and Change Calendar report any collisions to change orders. Each entry in the list or calendar represents a single collision that puts that change order at risk of failure. Collisions are detected only after you click Conflict Analysis for a change order.

3. Click Edit, and then click the Scheduler button.

   The Schedule for Change Order page appears and lists CIs that have scheduling collisions.

4. Investigate and resolve the collisions by updating the Schedule Start Date and Schedule End Date of a change order.

   Note: The implementation schedule is the period between the Schedule Start Date and Schedule End Date of a change order.

5. Record your investigation of the collision.