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Execute CA Workflow Action Macro

You can create a macro to initiate a CA Workflow process. A CA Workflow process definition can be associated with any CA SDM ticket type. The change category, issues category, or request/incident/problem area the ticket is assigned to determines the process definition that is applied to the individual tickets. If a CA Workflow has been attached to the selected category, the CA Workflow is automatically attached and initiated when the ticket is saved.

Complete the macro description, record status, and the CA Workflow definition and click Save.