Issues › Issue Configuration Items

Issue Configuration Items

Configuration items (CIs) include all the hardware, software, and services associated with your system. CIs uniquely identify each item and its exact location. These records are part of the inventory components that make up your database.

You can link configuration items to an issue or change order in order to give analysts information about the system that is affected by the ticket.

To link configuration items to an issue

1. On the Scoreboard, browse to Issues, Assigned or Unassigned. Select the priority for the issue you want to edit.

   The Issue List displays.

2. Select the issue.

   The Issue Detail page displays.

3. Select the Config. Items tab, and click Update CIs.

   The Configuration Item Search page displays.

4. Complete one or more of the search fields, and click Search.

   A list of available configuration items displays.

5. Select the configuration items you want to link to the issue, and click .

   The selected configuration items are added to the list on the right.

   Note: Use the CTRL or SHIFT keys plus the left mouse button to select multiple configuration items.

6. Click OK.

   The selected configuration items appear on the Config. Items tab on the Issue Detail page.

7. Click Close Window.

   The updated change order appears in the Issue List when you redisplay the list.