Issues are entered by customers when they encounter questions or difficulties when following normal procedures. Records of issues are recorded, along with the steps taken to correct the issues. If you create a ticket as a copy of another ticket, the Status field displays all Status values.
Important! Depending on your role, you do not have access to all the functionality described in this section. For example, some predefined roles can edit records but cannot create new ones.
This section contains the following topics:
Use Knowledge to Resolve an Issue
Create Parent/Child Relationship
Accumulate Costs and Time to an Issue
Define Custom Fields for an Issue
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