All work that is done to resolve a ticket is recorded on the Activities tab at the bottom of the ticket detail page. Activities can include actions such as research, calling a customer, and transferring responsibility to a different analyst. Some activities, such as "Initial" when a record is created or "Field Update" when a field is changed, are posted automatically. Others, such as returning a call, changing the status, or transferring the ticket are posted when you select items from the Activities menu or from the Activities page itself.
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