Issues › Add Activities to an Issue › Solution

Solution

When an issue is resolved, you can record the solution with the issue record for future reference.

To log a solution for an issue

1. Select the issue from the Issue List page on the Service Desk tab.

   The Issue Detail page appears.

2. Select Activities, Solution on the menu bar.

   The Create New Activity page appears.

3. Change the date of the activity, if appropriate, and record the time spent resolving the issue

   See Activities Fields for field descriptions.

4. Enter a description of the solution in the User Description field. For example, if a workaround for the problem was discovered, document the workaround here.
5. Click Save.

   The solution is recorded on the Activities tab and Solutions tab on the Issue Detail page.

   OR

   Click Save and Submit Knowledge to save the solution as a Knowledge Document. For more information, see Knowledge Documents.