Knowledge Management

Knowledge Management

Knowledge Management is the primary interface for providing analysts and knowledge administrators access to documents in the knowledge base to resolve issues quickly. For overview information, see Use the Knowledge Tab.

This section contains the following topics:

The Knowledge Management Interface

Key Features

Add the Search Source

Search the Knowledge Solutions Using Federated Search

View the Search Source Detail Page

Search for Knowledge Using Advanced Criteria

Work with Knowledge Categories

Work with Knowledge Documents

Work with Knowledge Tree Documents

Work with Forums

Use the Workflow Process

Use the HTML Editor

Use the Tree Designer

Knowledge Report Card