Knowledge Management › Work with Knowledge Documents

Work with Knowledge Documents

In CA SDM, knowledge content is primarily displayed in a knowledge document. A knowledge document can represent different types of content, but it is primarily used to capture information about a known error or workaround for a problem.

More information:

Knowledge Document Overview

Define Document Preferences

View Document List

Create Knowledge Documents

Edit Knowledge Documents

Copy Knowledge Documents

Publish Knowledge Documents

Create Rework Versions

Save Versions

Rollback to a Previous Version

Email Documents

Retire a Knowledge Document

Unretire Knowledge Documents

Knowledge Documents Schedule