The Knowledge Document List page lists the documents that you can open for viewing and editing. Initially, the Knowledge Search window displays, allowing you to perform a standard or advanced search. Use the filter controls to specify criteria by which to search for documents from the current category or folder.
You can set preferences for the contents that display on the Knowledge Document List page. To view the Preferences Settings page:
The Knowledge Document List page contains one or more of the following columns:
Displays the title and summary information defined for each document in the result set. When you click the document title, the document opens. When you right-click the document, the Knowledge Document List shortcut menu opens and displays the following options:
Displays the attributes for each document in the result set. Use the Preferences window to specify which attributes display. By default, the Attributes column includes the Document ID and Modify Date attributes.
This page contains some or all of the following fields:
Specifies the order in which to display documents in the selected category and its subcategories. Select one of the following options:
Sorts documents based on their FAQ rating, which considers how often the document is accessed, how helpful it has been to users, and its age. Documents with the highest FAQ ratings are listed first.
Sorts documents by the number of times users have accessed them, with the most frequently accessed documents listed first.
Sorts documents by the date on which they were last modified, with the most recently modified documents listed first.
Note: The Knowledge Documents Inbox on the CA SDM Scoreboard is the repository for documents in all statues including saved and assigned draft and rework-draft documents.
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