Knowledge Documents › View Inbox or Group Inbox

View Inbox or Group Inbox

When a document is created or updated, it is placed in the owner's Inbox. Items that appear in an Inbox require the attention of the user as part of the publishing process. Until they are published, items in the Inbox may not appear as resolutions and are not added to the knowledge base. You must regularly monitor your Inbox to check for new documents.

You can view summary information for the documents contained in your Inbox or Group Inbox on the Document List page.

Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.

To view the document list from your Inbox or Group Inbox

1. On the Service Desk tab, browse to Knowledge Documents, Inbox or Group Inbox.

   The Document List page appears. This page contains the following columns:

   Title

   Displays the title of the document.

   ID

   Displays a unique identifier for the document.

   Status

   Displays the current status of the document (draft, rework-draft, published).

2. (Optional) Click Show Filter and complete one or more of the fields to specify search criteria that restrict the list to the documents of interest.

   See Document Search Fields for field definitions.

3. Click Search.

   The Document List page displays summaries of the documents that match your search criteria.

4. (Optional) Right-click the title to edit a document. The selected document opens in the Knowledge Document Update page or the Knowledge Tree Document Update page, as appropriate. To learn more about editing and publishing documents, see Edit Documents.

More information:

Search for Documents

Edit Documents