Knowledge Documents › View Inbox or Group Inbox › Search for Documents

Search for Documents

The Document List page contains controls with which you can specify criteria for and initiate a search of the knowledge base.

Note: The Document List page appears in many areas of CA SDM and Knowledge Management. Depending on your role you may have more search options. For example, some pre-defined roles can use advanced search options from the Knowledge tab.

To search for a knowledge document

1. Select Show Filter on the Knowledge Document List page.

   The filter's selection criteria displays.

2. Enter keywords for which to search in the Search box. Separate each keyword with a space or a comma.
3. (Optional) Complete one or more of the fields to specify your search criteria.

   See Document Search Fields for field definitions.

4. Click Search.

   The Document List page displays the items that match your search criteria. You can select an item to view or edit it.

5. (Optional) Select the following options:
   • More about my search lets you to view results for additional search arguments.
   • Change my filter settings lets you modify your search selection criteria.

More information:

Find Similar Tab

View the Knowledge History

Create Knowledge Documents