Knowledge Management › Work with Knowledge Documents › View Document List › Create and Edit Documents

Create and Edit Documents

You can create and edit documents on the Knowledge Document List page. When you click the Create New button, the Create New Document page opens. This page lets you to define the initial content of a new knowledge document. Make sure you use significant searchable words when filling in the Title, Summary, Problem and Resolution text fields, not just noise words. If you use only noise words, your document becomes inaccessible after it is saved and indexed.

By default, all users with full permissions can edit documents on the Update Knowledge Document page. However, the administrator can specify that only an assignee, the document owner, an administrator or manager can edit documents.