Knowledge Management › Work with Knowledge Documents › Retire a Knowledge Document

Retire a Knowledge Document

A knowledge document can retire after it reaches an expiration date, or if the product removes it from the knowledge base. A privileged user can retire or rework a knowledge document manually.

Follow these steps:

1. Open the document for editing.
2. Click Retire.

   The Retire Knowledge Document page appears.

3. Enter a comment about why you want to retire the document.

   For example, the knowledge document described a workaround task that no longer applies to your organization.

4. Click Save.

   The document is retired.