Knowledge Management › Work with Knowledge Documents › Unretire Knowledge Documents

Unretire Knowledge Documents

When a published document reaches its expiration date, the product typically retires it (that is, removes the document from the knowledge base and the approval process). A system administrator or a user with full permissions can unretire or republish the document to return it to the approval process and the knowledge base.

To unretire a document

1. Open the document for editing.
2. Click Unretire.

   The Unretire Document page appears.

3. Do one of the following, as appropriate:
   • If you are a system administrator, you can republish the document. To do so, click Publish this Document. A confirmation message appears.
   • If you are a system administrator and there are multiple approval process tasks to which the document might revert, you can choose the task to which to assign the document, choose an assignee, and (optionally) enter a comment:
     • Click the name of a previous task to which to assign the unretired document. The Unretire Document page refreshes.
     • Select the name of a contact to assign as the owner for the document from the Assignee list, or click to open the Assignee List dialog so you can search for and select one.
     • (Optional) Enter a brief comment in the Comment box.
     • Click OK. A confirmation message displays.
   • If you are a knowledge administrator or analyst, you can choose an assignee for the task and (optionally) enter a comment:
     • Select the name of a contact to assign as the owner for the document from the Assignee list, or click to open the Assignee List dialog so you can search for and select one.
     • (Optional) Enter a brief comment in the Comment box.
     • Click OK. A confirmation message displays.
4. Click OK.

   The confirmation message and the Unretire Document page close, and the product assigns the document to the specified task and owner and returns the document to the knowledge base and the workflow.