Knowledge Management › Work with Knowledge Documents › Publish Knowledge Documents

Publish Knowledge Documents

When you are ready to add a document to the knowledge base, you can publish it from the Update Knowledge Document page. Analysts can publish documents when they are at the last stage of the approval process. Administrators can publish documents at any stage of the approval process.

To publish a document

1. Open the document for editing.

   The Update Document page appears.

2. Click Publish.

   The Publish Document page appears.

3. Complete the following fields as appropriate:

   Owner

   (Required) Defines the name of the contact assigned to maintain the document. Enter the name of the contact in "last name, first name" format or click the magnifier to open the Contact Search dialog so you can locate and select a contact.

   Comment

   (Optional) Enter a brief comment about the document.

4. Click OK.

   The published document is added to the knowledge base.