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Search for Knowledge Using Advanced Criteria

You can specify criteria for and initiate an advanced search of the knowledge base. Advanced search options allow overriding the Knowledge Search Document settings on the Preferences page. When you click Search, the Knowledge Document List page shows the list of documents that match your search criteria.

To use the advanced search fields to refine search results

  1. Click Advanced Search in the Knowledge Search page of the Knowledge tab.

    The Knowledge Search page expands to display advanced search fields that you can use to specify criteria with which to narrow a search of documents in the knowledge base and to filter the results of that search.

  2. Complete the advanced search fields as appropriate.
  3. Click Search.
  4. The product searches the knowledge base for documents that match your search criteria and displays the results in the Knowledge Document List page.

More information:

Knowledge Advanced Search Fields