Issues › Add Activities to an Issue › Transfer

Transfer

You can reassign an issue that has been outstanding for too long, demands an immediate response, or should be handled by another technician. When you transfer an issue, the new analyst or group is automatically notified, as are any others who should receive notification based on the notification rules established by your system administrator.

To transfer an issue to another technician

1. Select the issue from the Issue List page on the Service Desk tab.

   The Issue Detail page appears.

2. Select Activities, Transfer on the menu bar.

   The Transfer Issue page appears.

3. Enter a New Assignee and a New Group. You can enter the values directly or click the search icon to search for a contact or group.
4. Change any other activities fields as appropriate.

   See Activities Fields for field descriptions.

5. Click Save.

   The issue is transferred, and the activity is recorded on the Activities tab on the Issue Detail page.