Issues › Add Activities to an Issue › Research

Research

You can record information about research you performed to resolve the issue.

To record research performed for an issue

1. Select the issue from the Issue List page on the Service Desk tab.

   The Issue Detail page appears.

2. Select Activities, Research on the menu bar.

   The Create New Activity page appears.

3. Change the date of the activity, if appropriate, and record the time spent conducting the research.

   See Activities Fields for field descriptions.

4. Enter a description of the research, such as "consulted development engineer for workaround."
5. Click Save.

   The activity is recorded on the Activities tab on the Issue Detail page.