Issues › Create Parent/Child Relationship

Create Parent/Child Relationship

Records entered in the CA SDM system can be related to other records entered into the system. For example, entering a request could result in the entry of two additional requests in an attempt to resolve the original request. The original record entered is referred to as the parent, and the additional records entered as a result of attempting to resolve the original record are referred to as children.

It is helpful to record these relationships between records in the CA SDM system. The Parent/Child tab on the Issue Detail page lists the parent record of the issue (the record that resulted in the creation of the issue record), as well as any children of the issue (records entered as a result of attempting to resolve the issue).

To create a parent/child relationship for an issue

1. On the Service Desk tab, select the desired issue from the Issue List page.

   The Issue Detail page displays.

2. Select the Related Issues tab, and click Update Child Issues.

   The Issue Children Search page displays.

3. Enter the criteria you want to use to search for related issues and click Search.

   A list of issues matching the search criteria displays.

4. Select the related issues from the list on the left, and click .

   The selected issues are added to the list on the right.

   Note: Use the CTRL or SHIFT keys plus the left mouse button to select multiple issues.

5. When all related issues are in the list on the right, click OK.

   The Issue Detail page displays with the selected issues listed on the Related Issues tab.

More information:

Close All Children