Issues › Create Parent/Child Relationship › Close All Children

Close All Children

You can use the Close All Children command to close all tickets that have a child relationship to a particular issue.

To close all children of an issue

1. Select Issues from the Scoreboard.

   The Issues folder expands to reveal nested folders for Assigned and Unassigned issues.

2. Select the appropriate folder under Assigned or Unassigned for the issue ticket whose children you want to close.

   The Issue List page appears.

3. Click the change order number.

   The Issue Detail page appears.

4. Select Close All Children from the Actions menu.

   The Close All Children page appears.

5. (Optional) Enter comments in the Remarks field to explain the action.
6. Click OK.

   The Close All Children page closes and the Related Issues tab on the Issue Detail page shows all child tickets with a status of Closed.