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Define Custom Fields for an Issue

You can add custom fields to an issue.

To define custom fields for an issue

  1. On the Service Desk tab, browse to Issues, Assigned or Unassigned. Select the priority for the issue you want to edit.

    The Issue List displays.

  2. Select the issue to edit.

    The Issue Detail page displays.

  3. Click Edit.

    The Update Issue page displays.

  4. Select the Custom Fields tab.
  5. Select the Flag check boxes you want to use and enter a text string in the appropriate User text box.
  6. Click Save.

    Your custom field definitions now appear on the issue's Custom Fields tab.