Live Assistance › Join Existing Assistance Session

Join Existing Assistance Session

You can join an existing assistance session as a consultant when another analyst invites you to the session.

To join an existing assistance session

1. Do any of the following:
   • Accept the invitation from another analyst.

     The assistance session appears.

   • Click Queues in the Support Automation Analyst Interface.

     Select a handled session.

     Click Join Queued User Sessions.

2. Proceed to provide live assistance to the end user.

   You help the other analyst complete the assistance session or they transfer it for you to control.