The following fields display when you open a Knowledge Document:
Provides a brief description of the record.
Provides the number and name of the problem associated with this record. Enter the number or name of the problem directly into this field or click the search icon to search for the problem.
Defines the description of how to resolve the problem.
Displays a similar knowledge document.
Provides file attachments related to the knowledge document such as a text file or screen shot.
Displays categories related to the knowledge document.
Displays support tickets similar to the knowledge document.
Displays the following document properties:
Displays additional comments about the knowledge document.
You can use Page Options menu, containing the following:
Stores a link to the document in My Bookmarks.
Allows you to receive updates if the document is modified.
Allows you to rate the usefulness of the document, based on the following questions:
Creates a new incident.
Creates a new incident based on the current document.
Allows you to print the document.
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