A knowledge document can represent different types of content, but it is primarily used to capture information about a known error or workaround for a problem.
To view a knowledge document
The knowledge document opens.
Allows you to modify the document.
Stores a link to the document in your My Bookmarks.
Allows you to receive updates if the document is modified.
Allows you to rate the usefulness of the document, based on the following questions:
Allows you to email the document.
Creates a new incident.
Creates a new incident based on the current document.
Opens a printable version of the document by removing the Page Options and Comments boxes, as well as the rating text if it exists in the original document. Click Print to print the new version.
The Home page reappears.
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