Administration › Security and Role Management › Role Management › Role List › Create a Role › Role Tabs › Define Knowledge Management Privileges

Define Knowledge Management Privileges

You can define the areas of Knowledge Management you want to be available for this role.

Note: Not all of the Knowledge Management privilege options are available for the Customer and Employee roles. For access to all of the options, you must select the Analyst web user interface type on the Web Interface tab and save the role definition.

1. Select the Knowledge Management tab on the Create Role or Role Update page.

   The Knowledge Management fields appear.

2. Fill in the following fields as appropriate:

   Open Issue/Request

   Allows the role to open an issue and request.

   Open Issue/Request based on Document

   Allows the role to open an issue and request based on a Knowledge Document.

   Bypass Approval Process

   Allows the role to bypass the knowledge approval process.

   Change Approval Process Template

   Allows the role to change the approval process template.

   Add, Edit, Copy and Paste Categories

   Allows the role to manage Knowledge Categories.

   Delete Multiple Categories and Documents

   Allows the role to delete parents and child categories and documents.

   Delete Category

   Allows the role to delete a Knowledge Category.

   Create Document

   Allows the role to Create a Knowledge Document.

   Create Document with Attachments

   Allows the role to create a document with attachments.

   Note: If this option is disabled, the Attach File and Attach File from Library buttons do not appear for that role.

   Delete Knowledge

   Allows the role to delete knowledge documents, forums and files.

   View Forum

   Allows the role to view forums.

   Create Forum

   Allows the role to create a forum.

   Reply Forum

   Allows the role to reply to a forum.

   Edit Forum

   Allows the role to edit a forum.

   View File

   Allows the role to view files.

   Edit File

   Allows the role to edit files.

   View External Repository

   Allows the role to view the external repository.

   View Related Tickets

   Allows the role to view related support tickets.

   Add Bookmark

   Allows the role to add bookmark to My Bookmarks.

   Use Preferences

   Allows the role to use preferences.

   Allow Export

   Allows the role to export knowledge packages.

   Allow Import

   Allows the role to import knowledge packages.