Administration › Service Desk › Service Target Templates › Link a Service Target Template to a Service Type

Link a Service Target Template to a Service Type

When you link a service target template to a service type, the targets are automatically attached to a ticket when the service type is assigned. You can only assign a service target template once to a service type. Many different service targets can be linked to a service type.

Follow these steps:

1. Select Service Desk, Service Types on the Administration tab.

   The Service Type List page opens.

2. Select a service type.

   The Service Type Detail page opens.

3. Select the target tab for the selected object type. For example, if you have created the service target for request, select Request Targets tab to manage problem, incident, and request tickets.
4. Click Link Service Target Template.

   The Create New Linked Service Target Template page opens.

5. You can enter a value directly or click the magnifying glass to search for a service type.
6. Click Continue.
7. Make changes to the service target template, if necessary.
8. Click Save.

   The service target template is linked to the service type.