Define Business Structure › Locations › Create a Location › Location Fields

Location Fields

The following fields appear on the Create New Location, Location Detail, and Location Update pages.

Name

The name of the location. This is a required field.

Site

The grouping to which this location belongs. For example, a site may be a city with several locations in it. Enter the site name directly in the field, or click the search icon to search for the site.

Timezone

The time zone for the location. You can enter the time zone directly in this field, or click the search icon to select the time zone from a list.

This time zone is used for triggering events in the system if there is no time zone defined for the affected end user on a ticket, and the Use End User Time Zone option is selected on the service type record.

Record Status

Indicates whether the location is Active or Inactive. This is a required field.

Primary Contact

Identifies an individual who serves as a contact for the location. Enter the contact name directly in the field, or click the search icon to search the contact list.

Description

Describe the record settings and intended usage. This field can be used as a filter when searching lists.