Administration › Service Desk › Application Data › Codes › Locations › Location Fields

Location Fields

The following fields require explanation:

Name

Defines the display name by which you want to identify the location within your system. This field is required. Editable.

Site

Associates a site code with the location. This field is optional. Editable. See Sites Site codes represent general groupings, such as cities or regions. Sites can include several locations, which are physical places like buildings or floors. for more information.

Timezone

Associates a timezone code with the location. This field is optional. Editable. See Timezones for more information.

Record Status

Specifies whether the record is active or inactive. This field is required. Editable.

Primary Contact

Specifies the contact record of the person assigned to manage communication with the location. This field is optional. Editable.

The following tabs are available on the Create Location, Location Detail, and Update Location pages:

Address

Specifies the street, city, state/province, ZIP/postal code, and country of the location. These fields are optional. Editable.

Auto Assignment

Allows you to configure automatic ticket assignment for the location, based on request areas, change categories, issue categories, and groups. For example, to auto assign issue tickets in a certain category to analysts associated with this location, click the Update Issue Categories button on the Auto Assignment tab and select the category from the list. These fields are optional. Editable. For more information about configuring Auto Assignment, see the Administration Guide.

Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.