Administration › Service Desk › Application Data › Configuration Items › Service Status

Service Status

A service status indicates the disposition of a configuration item (for example, In Service, Discontinued, In Repair, etc.).

To create a new service status

1. Select Service Desk, Application Data, Configuration Items, Service Status on the Administration tab.

   The Service Status List page appears.

2. Click Create New.

   The Create New Service Status page appears.

3. Fill in the following fields:

   Name

   A unique identifier for the service status.

   Record Status

   Indicates whether the service status is active or inactive.

   Description

   Provides a detailed description of the service status. You can use this field to further define what the service status means.

4. Click Save.

   The service status definition is saved and the Service Status Detail page appears.