Administration › Options Manager › Notifications Options

Notifications Options

The following options control the notifications functionality:

add_know_list

Adds the "in-the-know" notify list to all future notifications regarding a change order, issue, or request. When this option is installed, the contacts listed in the notify list are added to all future notifications.

log_all_notify

Logs all notifications, regardless of the method used. Logging a notification creates a notification log object that records the recipient, date/time, method of notification, and the notification text.

The administrator uses the Notification History list to view and maintain notification log objects. The notification history can also be viewed from an individual ticket.

If this option is not installed, the contact receives only the notification specified in the Contact record. No record is kept of the notification attempt.

notification_allow_temp_address

Allows manual notifications to be sent to manually entered SMTP email addresses, rather than to registered contacts only.

web_cgi_url

Allows the recipient of a notification email to click a URL and view the object they were notified about. This option is also used in survey notifications.

To define a URL for a user to reach the CA SDM, a reference to the web interface is needed. The reference value is the web interface URL that is used to access the CA SDM web component.

The URL has the following syntax.

     http://hostname/CAisd/pdmweb.exe

hostname

Specifies the location of your web server.

(Recommended) For Advanced Availability configuration, it is strongly recommended that this option points to one of the application servers and not the background or standby server. It can also point to a Web Director or a third-party load balancer.

Note: Change the value of this option to point to:

• The load balancer if you have more than one application servers.
• The application server, if you have only one application server.

Important! Installing or uninstalling an option requires you to restart the CA SDM servers. For advanced availability configuration, not all options require you to restart all the servers. Ensure that you read the Server Restart List before restarting any server.