Problems › Process CA Process Automation Workflow Items › Launch CA Process Automation

Launch CA Process Automation

You can launch CA Process Automation to view, update, and approve workflow tasks.

To launch the CA Process Automation application

1. On the CA SDM tab, select one of the following:
   • Incidents, Assigned, or Unassigned, and the Priority
   • Problems, Assigned, or Unassigned, and the Priority
   • Requests, Assigned, or Unassigned, and the Priority
   • Change Orders, Assigned, or Unassigned, and the Priority
   • Issues, Assigned, or Unassigned, and the Priority

   The ticket List appears.

2. Select the ticket.

   The ticket Detail page appears.

3. Select the Workflow Tasks tab.

   When a CA Process Automation workflow is attached, a list of workflow tasks appears on the tab.

4. Click View Process or select a Process Instance Name.

   The CA IT Process Automation Manager log in page appears.

5. Enter your CA Process Automation user login and password.

   CA Process Automation launches a graphical snapshot of the workflow or a Task List for the process instance. After you close CA Process Automation, the CA SDM Workflow Tasks tab updates. During the same browser session, you do not have to re-enter your credentials to access CA Process Automation.