Administration › Service Desk › Requests/Incidents/Problems › Areas › Define Areas › Attach a CA Process Automation Workflow Process Definition › Search for Workflow Process Definitions

Search for Workflow Process Definitions

You can search for CA Process Automation workflow process definitions to attach to a ticket area or category. When you search, the CA Process Automation server provides a list of process definitions that map to workflows on the CA Process Automation server.

To search for workflow process definitions

1. On the Administration tab, select Service Desk, and any of the following:
   • Change Orders, Categories
   • Issues, Categories
   • Requests/Incidents/Problems, Areas

   The corresponding Area or Category List appears.

2. Right-click the Symbol/Description and select Edit from the short-cut menu.

   The Update page appears.

3. Click the Workflow tab.

   Information about the workflow appears.

   Note: If CA Process Automation is not installed, no CA Process Automation information appears on the tab.

4. Click the CA IT PAM Start Request Form link.

   The CA IT PAM Start Request Form List appears with the following information:

   Name

   Specifies a name of the CA Process Automation workflow process definition.

   Path

   Specifies the location where the CA Process Automation process is stored on the CA Process Automation server. For example: ServiceDesk/Process/.

   Description

   Describes the workflow.

   Note: If no workflow process definitions appear on the CA IT PAM Start Request Form, the workflow could be checked out or incomplete. For information about the Start Request Form, see the Administration Guide.