Administration › Service Desk › Requests/Incidents/Problems › Areas › Define Areas › Attach a CA Process Automation Workflow Process Definition › View the Attached CA Process Automation Process Definition

View the Attached CA Process Automation Process Definition

You can view the CA Process Automation process definitions that are attached to ticket areas or categories.

Note: For information about CA Process Automation process definitions, see the Administration Guide.

To view the attached CA Process Automation process definition

1. On the Administration tab, select Service Desk, and any of the following:
   • Change Orders, Categories
   • Issues, Categories
   • Requests/Incidents/Problems, Areas

   The corresponding Area or Category List appears.

2. Right-click the Symbol/Description and select Edit from the short-cut menu.

   The Update page appears.

3. Click the Workflow Tab.

   When the ticket area or category has an attached CA Process Automation process definition, the Workflow Tab contains the following fields:

   CA IT PAM Start Request Form

   Searches for CA IT PAM Start Request forms.

   CA IT PAM Process Name

   Specifies a CA Process Automation workflow process name. The process name you specify must match one of the processes that you specified in the Options Manager caextwf_log_categories parameter.

   CA IT PAM Process Path

   Specifies the location where the process is stored on the CA Process Automation server. For example: ServiceDesk/Process/.