Administration › Service Desk › Requests/Incidents/Problems › Define a Priority Calculation › Priority Calculation Search Fields

Priority Calculation Search Fields

The following fields are available to search for active and inactive priority calculations:

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The Public Data option specifies whether to include public and tenant priority calculations, exclude public priority calculations, or only show public priority calculations.

Name

Identifies the priority calculation.

Description

Specifies the purpose of the priority calculation.

Incident

Specifies whether to search for priority calculations that manage incidents.

Problem

Specifies whether to search for priority calculations that manage problems.

Status

Specifies whether the priority calculation is active or inactive.

Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.