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Request-Change Options

These options control the request and change order functionality:

edit_inactive

Prevents editing change orders, issues, or requests unless their status is Active. Default behavior is to allow editing of inactive tickets.

set_sla_evt_open_date

Uses the open date/time value of a change order, issue, or request as the start date/time of attached events. The attached events are triggered as soon as the ticket is saved.

Important! Installing or uninstalling an option requires you to restart the CA SDM servers. For advanced availability configuration, not all options require you to restart all the servers. Ensure that you read the Server Restart List before restarting any server.