Self-Service Home Page › Customer Service

Customer Service

From the Customer Service section of your home page, you can perform the following tasks:

• Create an incident or request ticket.

  Note: The incident ticket type is available only in service desk installations that are configured for compliance with Information Technology Infrastructure Library (ITIL) standards.

• Create change order ticket.

  Important! You can create change order tickets only if your administrator has enabled access to that capability for your role.

• Browse Catalog Services (requires <bscm> and Single Point of Entry)
• View your service desk contact information and hours of operation.