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Search for Attribute Controls

The Attribute Control List displays information about controlled attributes designated as required (must supply) or locked (cannot update) depending on the ticket status. The list captures the attribute name, tenant, and status of the record. The list also records the required and locked values of the operation performed (update or insert).You can display the Attribute Control List for each ticket type.

You can use the search function to filter the Attribute Control List page to show only the items you want to see. You can also locate a specific item to view or update.

To search for an attribute control

1. On the Attribute Control List page, click Show Filter.
2. Complete one or more of the following search fields:

   Attribute

   Specifies the name of the attribute control, for example, Summary.

   Required

   Specifies the attribute as required (must be supplied).

   Locked

   Specifies the attribute as locked (read only) while the ticket is in the status for which the dependent attribute is defined.

   Active

   Specifies if the attribute is currently Active or Inactive.

3. Click Search.

   The Attribute Control List displays all items that match your search criteria.