You can use the search function to filter the Request/Incident/Problem Transition List page to show only the items you want to see. You can also locate a specific transition type to view or update.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
To search for a transition
Defines the current ticket status, for example, Open.
Defines the next ticket status, for example, Closed.
Specifies whether this transition appears as the default transition on the ticket detail page.
Indicates that a comment for the transition must be supplied. Specifying this option indicates that an analyst must supply an activity log comment when changing the status on a request.
Specifies if the transition is currently active or inactive.
Specifies a transition type for this transition. Transition types and their corresponding statuses control when employees can close and reopen Incidents and Requests using self-service. This field only displays for Incident and Request status transitions.
Provides a brief description of the record.
The Request/Incident/Problem Transition List displays all transitions that match your search criteria.
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