Administration › Service Desk › Requests/Incidents/Problems › Define Status Transitions › View Status Transitions

View Status Transitions

The Transitions List page displays information about the transitions that let you control the movement of a ticket from one status to another (for example, from Open to Closed). The list records the current and new status values of the operation performed (update or insert). You can display the Transitions List for each ticket type.

To view status transitions

1. On the Administration tab, select Service Desk, Requests/Incidents/Problems, and specify one of the following:
   • Incident Transitions
   • Problem Transitions
   • Request Transitions

   The Transitions List page appears and lists attributes. The following fields require explanation:

   Status

   Displays the current ticket status, for example, Open.

   New Status

   Displays the new ticket status, for example, Closed.

   Tenant

   Displays the tenant name.

   Default

   Displays the default transition.

   Must Comment

   Displays whether a comment for the status must be supplied.

   Status Description

   Provides a brief description of the record.

More information:

Define Status Transitions

Update Initial Status Transitions

Search for Transitions