Search for an Issue Template Association

You can search for an issue ticket template association that is available for the Analyst UI. You can also set the template as default or inactive.

To search for an issue template association

Select Service Desk Integration, Issue Templates Association from the Support Automation menu.
The Issue Templates Association List page appears.
Click Show Filter.
Additional fields appear.
Complete the fields and click Search.
The search limits the list to the information of interest.

Note: You can click the Export button to export the list results to a Microsoft Excel (.xls) file format for use outside of CA SDM.