Change Orders › Use Knowledge to Resolve a Change Order › Submit Knowledge

Submit Knowledge

When you log a solution activity for a ticket, you can submit the solution to the knowledge base administrator as a candidate for publication.

To submit a knowledge document

1. Open a ticket, such as an Incident.

   The ticket detail page appears.

2. On the Knowledge tab, click Submit Knowledge.

   The Create New Document page displays.

For more information on creating knowledge documents, refer to Create Knowledge Documents.

After you submit a solution to the knowledge base, it becomes a candidate for publication in the knowledge base. A Knowledge Management administrator reviews the information and publishes it if it is deemed appropriate and accurate, at which point the information becomes available to other users.