Live Assistance › Transfer the Assistance Session to Another Analyst

Transfer the Assistance Session to Another Analyst

You can transfer an assistance session to another analyst.

To transfer the assistance session

1. Click Sessions, Transfer Session from the toolbar or the Transfer to Queue button in an active assistance session.

   The list of queues that are available for session transfer appear.

2. Select the appropriate queue and click OK.

   The assistance session transfers to another queue, where it is handled by another analyst.