Administration › Service Desk › Requests/Incidents/Problems › Define Transition Types › Transition Type Fields

Transition Type Fields

The following fields require explanation:

Symbol

Defines a unique identifier for the record.

Record Status

Shows whether the database record is active or inactive.

Button Text

Defines the button name.

Header Text

Defines the header on the form that prompts the user for comments when performing the status transition. This form appears after the employee clicks a status transition button.

Description

Provides a detailed description of the record.

Last Modified Date

Displays when the record was last modified, in the time zone of the server. This field is read-only, and is filled automatically each time the record is updated.

Last Modified By

Displays the name of the contact who last updated this record. This field is read-only, and is filled automatically each time the record is updated.