Administration › Service Desk › Requests/Incidents/Problems › Define Transition Types › Search for Transition Types

Search for Transition Types

You can use the search function to filter the Transition Type List to show only the items you want to see. You can also locate a specific transition type to view or update.

To search for a transition type

1. On the Administration Tab, select Service Desk, Request/Incident/Problems, Transition Types.

   The Transition Type List appears.

2. Click Show Filter.
3. Complete one or more of the following search fields:

   Symbol

   Specifies a unique identifier for the transition type.

   Record Status

   Specifies if the transition type is currently active or inactive.

   Note: You can activate predefined transition types.

   Button Text

   Describes the status transition button name.

   Header Text

   Describes the header on the form that prompts the user for comments when performing the status transition. This form appears after the employee clicks a status transition button.

   Description

   Describes the transition type.

4. Click Search.

   The Transition Type List displays all transition types that match your search criteria.

More information:

Define Transition Types

View Transition Types