Administration › Service Desk › Change Orders › Status › Update a Change Order Status

Update a Change Order Status

You can edit a change order status that has already been created. Change order status codes indicate how close a change order is to being completed. The status code appears in the Status field on a change order. Once change orders are assigned to status codes, you can categorize and locate them based on their condition.

To update a change order status

1. On the Administration tab, select Service Desk, Change Orders, Status.

   The Change Order Status List appears.

2. Select the change order status to edit.

   The Change Order Status Detail page appears.

3. Click Edit.

   The Update Change Order Status page appears.

4. Edit the fields as appropriate.

   See Change Order Status Fields for field definitions.

5. (Optional) Use the controls available on the tabs at the bottom of the page to configure the following:

   Change Order Transitions

   Controls how users select available statuses on the ticket form. With transition controls, you can control how a ticket transitions through different statuses by limiting the status list. You can use predefined transitions, modify the transitions, or create transitions.

   Change Order Dependent Attribute Controls

   Controls how attributes are designated as required (must supply) or locked (cannot update) depending on ticket status. With dependent attribute controls, you can determine which fields are shown, or required for the status. You can use predefined attributes, modify the attributes, or create dependent attributes.

6. Click Save.

   The status record is saved and the Change Order Status Detail page appears.