Administration › Service Desk › Requests/Incidents/Problems › Areas › Update an Area

Update an Area

You can edit a request/incident/problem area that has already been created.

To update a request/incident/problem area

1. Click Service Desk, Requests/Incidents/Problems, Areas on the Administration tab.

   The Request/Incident/Problem Area List appears.

2. Select the request/incident/problem area.

   The Request/Incident/Problem Area Detail page appears.

3. Click Edit.

   The Update Request/Incident/Problem Area window opens.

4. Edit the fields as needed.

   See Request/Incident/Problem Area Fields for field definitions.

5. (Optional) Use the controls available on the tabs at the bottom of the page to configure the following features:

   Properties

   Allows you to define custom properties to be applied to tickets assigned to this area. For more information, see Add Properties to Requests/Incidents/Problems Areas.

   Workflow

   Allows you to attach a workflow, to specify a standardized sequence of tasks to be performed in order to resolve tickets assigned to this area. For more information, see Attach a CA Workflow Process Definition.

   Auto Assignment

   Allows you to specify how tickets in this area are automatically assigned. For more information, see Enable Auto Assignments.

6. Click Save.

   The Request/Incident/Problem Area Detail window opens.

7. Click Close Window.

   The modified request/incident/problem area appears in the Request/Incident/Problem Area list when you redisplay the list.