Administration › Knowledge Administration › Action Content › Create Action Content (Internal HTMPL)

Create Action Content (Internal HTMPL)

You can create Action Content for a knowledge documents. These action URLs can launch self service scripts and also third-party applications. This link is generated dynamically and automatically transfers attributes about the user, such as the user name, to the target application (http://www.ca.com?USERNAME=BBB, for example). User attributes are specified in an HTMPL file.

To create action content with an internal HTMPL file

1. Create an internal HTMPL file that passes data to the target application.

   Note: The act_content_sample.htmpl file is available in the following location: NX_ROOT\bopcfg\www\htmpl\default.

2. Save the HTMPL file in the following location: NX_ROOT\site\mods\www\htmpl\default directory.
3. From the Administration tab, navigate to Knowledge, Action Content.

   The Action Content list page appears.

4. Click Create New.

   The Create New Action Content page appears.

5. Complete the following field:

   Code

   Specifies a unique identifier for this action content item.

6. Select the Use Internal HTMPL check box.
7. Specify the appropriate HTMPL file in the Action URL field, for example: act_content_sample.htmpl

   Note: You can use Support Automation scripts by using the format SA_SCRIPT=[Self Service Script ID] in the URL.

8. Click Save.

   The action content is created. When the user clicks this Action Content link within a knowledge document, attributes about the user, such as the user name, are dynamically passed on to the target application.