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Mouse-Over Previews

Mouse-over previews let you view key details within the current form without the need to click a link or open a new web page. The mouse-over preview appears when you place a cursor over an object link on a list or detail form for a certain amount of time. If you move the mouse away from the link before the delay time expires, the preview does not appear. Mouse-over previews appear by default on all list and detail forms in read-only mode.

Mouse-over previews let you view details about list and detail forms, such as Incidents.

Example: Use a Mouse-over Preview on the Incident List Form

1. Select Incidents from the Scoreboard.

   The Incident folder expands to reveal nested folders for Assigned and Unassigned Incidents.

2. Select the Assigned or Unassigned folder.

   The folder expands to reveal a nested folder for All, and folders for Incidents grouped by priority level.

3. Select the folder for the Incidents you want to see.

   The Incident list form appears.

4. Move your cursor over the first linked object, for example, the Incident ID number.

   The mouse-over preview appears and displays key information about the object.

Example: Display a Mouse-over Preview on the Incident Detail Form in Read-Only Mode

1. Open an Incident.

   The Incident detail form opens in read-only mode.

2. Move your cursor over a linked object, for example, the Affected End User link.

   The mouse-over preview appears and displays key information about the object.

3. (Optional) Use the drag-and-drop method to resize or move the preview window to a different location on the form.
4. Press ESC on the keyboard or click Close link to close the mouse-over preview.