The CA SDM Self-Service home page is the default interface for employees and customers.
The home page lets you do the following:
This page contains the following panes:
Searches for a published document.
Displays the most frequently accessed documents.
Create tickets.
Browse Catalog Services (Employee Self-Service interface only).
Request live assistance as follows:
If an analyst is waiting for you, click the link and enter the session join code. The analyst can also invite you to an assistance session from an incident, issue, or request.
An analyst launches the assistance session by selecting your name from the queue.
Displays your existing tickets. Depending on your authorization, you can search for issues, requests, incidents, and change orders that you submitted.
Displays announcements about the server.
| Copyright © 2013 CA.
|
Tell Technical Publications how we can improve this information |